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Refund Policy

Refund & Billing Policy

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Legal Entity: Soulmate Medium LLC d/b/a Mystica Effective Date: October 2, 2025 Last Updated: October 2, 2025

Contact: readings@therelationshippsychics.com

Phone: (206) 596–3609

Address: 4730 University Way NE Ste 104 – #424, Seattle, WA 98105

1. Our Commitment

At Mystica, we stand behind our products and services. This Refund and Billing Policy explains the terms under which we issue refunds and credits for purchases made through our website (mysticareadings.com) and mobile application.

2. One-Time Digital Products

For all one-time digital reading purchases—including digital download products, email-delivered reading sequences, and standalone reading reports—we offer a 60-day money-back guarantee.

To qualify for a refund on a one-time digital product:

  • Your refund request must be submitted within 60 days of the original purchase date;

  • You must provide proof of purchase (order confirmation number or the email address used for purchase);

  • We may request brief feedback to help us improve our services.

Once approved, refunds are processed within 7 business days and returned to the original payment method. We are not responsible for delays by your bank or card issuer in posting the refund.

3. Subscription Plans

Before completing a subscription purchase, we clearly and conspicuously disclose: (i) the recurring nature of the charges; (ii) the renewal amount and frequency; (iii) the procedure for cancellation; and (iv) the duration of any free or introductory period. By completing the subscription purchase, you affirmatively consent to the recurring charges as disclosed. We comply with the federal Restore Online Shoppers’ Confidence Act (ROSCA) and applicable state automatic-renewal laws, including California Business and Professions Code §§ 17600 et seq.

3.2 Cancellation

You may cancel any Mystica subscription (Mystica+ or Jules’ Inner Circle) at any time through your account settings in the App or by contacting us at readings@therelationshippsychics.com. Cancellation is available through the same channels by which you subscribed, and the cancellation process will be at least as easy as the subscription enrollment process, in accordance with applicable law. Cancellation takes effect at the end of the current billing period. You will retain access through the end of the period you have paid for.

3.3 Subscription Refunds

We do not issue prorated refunds for unused portions of a subscription billing period, except in the following circumstances:

  • You are entitled to a refund under applicable law (including California automatic-renewal laws);

  • A billing error has occurred on our part;

  • You are a new subscriber canceling within 24 hours of your initial subscription purchase (one-time courtesy refund).

3.4 Free Trial to Paid Conversion and Pre-Conversion Reminder

If a subscription plan includes a free trial, you will be charged at the applicable subscription rate at the end of the trial unless you cancel before the trial ends. Where required by applicable law (including for free trials of certain durations under California Business and Professions Code § 17602), we will send a reminder notice before a free trial converts to a paid subscription. The reminder will identify the upcoming charge, its amount, and instructions for cancellation. Trial cancellations must be made prior to the conclusion of the trial period to avoid charges.

3.5 Annual Subscription Renewal Notices

For California residents on subscriptions with terms of one year or longer, we will send a renewal reminder notice between 15 and 45 days prior to the auto-renewal date. The notice will include the renewal amount, the renewal date, instructions for cancellation, and our contact information.

4. In-App Credits and Virtual Currency

In-App Currency (credits, tokens, or similar virtual items purchased within the Mystica App) is subject to the following:

  • In-App Currency purchases are final and non-refundable once delivered to your account;

  • Consumed or used In-App Currency cannot be refunded under any circumstances;

  • Unused In-App Currency has no cash value and cannot be exchanged for real money;

  • In the event of a verified technical error preventing access to purchased In-App Currency, contact us immediately and we will investigate and restore your balance or issue a service credit.

5. Third-Party Platform Purchases

If you purchase a subscription or In-App Currency through the Apple App Store or Google Play Store, your purchase and subscription are managed through those platforms, and your purchase is subject to that platform’s refund policy. We do not have the ability to process refunds for App Store or Google Play purchases directly.

You can manage and cancel platform-billed subscriptions through:

Refund requests for purchases made through these platforms must be submitted to the applicable platform directly.

6. Chargebacks

If you initiate a chargeback with your bank or card issuer without first contacting us to resolve the issue, we reserve the right to:

  • Suspend or terminate your account pending resolution;

  • Dispute the chargeback with supporting documentation;

  • Recover any chargeback fees incurred, as permitted by applicable law.

We encourage you to contact us first at readings@therelationshippsychics.com before initiating a chargeback. Most issues can be resolved promptly.

7. How to Request a Refund

To request a refund for an eligible purchase, contact us through any of the following:

Please include your name, the email address associated with your account, your order confirmation number, and a brief description of your refund reason. We will respond within 3 business days.

8. Changes to This Policy

We reserve the right to modify this Refund and Billing Policy at any time. Changes will be posted on our website with an updated effective date. Material changes to active subscription terms will be communicated to subscribers via email with at least 30 days’ advance notice.